Insureds Health Care Providers Agents & Brokers Quick Reference Guide  

First Time Login:

  1. Go to the website.
  2. Make sure that pop-ups are enabled on your computer by doing the following:
    • Open Internet Explorer
    • On the Tools menu, point to Pop-Up Blocker, and then click Pop-up Blocker Settings
    • If you want to see pop-ups from a specific web site, type the address (or URL) of the site in the Address of Web site to allow box, and then click "Add."
  3. On the Tools menu, point to Pop-Up Blocker, and then click Pop-up Blocker Settings
  4. In the “Secure Sign In” section, type in your login ID as you provided during your registration process.
  5. Be sure to type your one-time password in the password field exactly as it appears in your welcome letter.
  6. After you have entered your first and last name and password, make sure to click the “Sign In” button only once to submit your login request. You should see a pop-up window informing you that your login request is being processed.
  7. You will be asked to change the password provided. Your password must adhere to the following guidelines:
    • Be at least six (6) characters in length, but no longer than eight (8) characters,
    • Be a mixture of letters and numbers (A-Z, 0-9), but must begin and end with a letter,
    • Be different from the previous six (6) passwords.
  8. Following successful login, you will be directed to the ‘Home’ Page. The ‘Home’ Page is your starting place. From the ‘Home’ Page, you can navigate using the tabs to review your personal Medicare Supplement information.

To move around the website you can click tabs, buttons and hyperlinks.

  • Tabs are displayed in a row near the top of the page. Each tab takes you to a major section of the website. To let you know where you are, the current tab is highlighted.
  • Buttons let you perform an action such as “Submit.” Some buttons are displayed only after you’ve logged on to the website.
  • Hyperlinks can appear anywhere on a page and are used to move around the site. Click on the link just like the links on other websites.
  • You will also find useful instructions by using the “Need Help?” hyperlinks near the top right corner of most pages.

If you should have questions regarding and would like to speak with a Customer Service Representative, you may call us toll-free between the hours of 8:00 AM and 6:00 PM EST, Monday – Friday at 1-800-752-9797.

Medicare Supplement insurance is underwritten by Transamerica Life Insurance Company (TLIC), Cedar Rapids, IA or Transamerica Financial Life Insurance (TFLIC), Harrison, NY. TFLIC is licensed to conduct business in New York. TLIC is authorized to conduct business in all other states.

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